Course categories

Available Courses

• Introduction to Workforce Management

  Course Objectives:
  
  At the end of this course, you will be able to:
  
  • Explain the meaning of Workforce Management.
  • Identify the need for Workforce Management.
  • List the phases in Workforce Management.
  • Gather and analyze data.
  • Forecast workload.
  • Calculate staffing requirements.
  • Create staff schedules.
  • Manage real time operational challenges.