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OnTrac Blog (Click below)

Read about our thoughts on operations management and operational capability development. 


August 2010 Managerial Capacity, Capability and Maturity in BPO Operations
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July 2010   Who owns the specifications for production resources?


June 2010 The Pre-Shift Briefing: A humble, yet powerful performance enabler

May 2010 Do you have half a TL?




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Older iOps News Letters (iOps is no longer being published)

1.
All about Remote agents
2. The Power of Now - Operations intelligence
3. Retention - A Team Leader's Challenge
4. BPO jobs are Monotonous! Or are they?
5. The Grind of Performance Appraisals
6. Forced Ranking - Maximizing chances of success
7. CSat = f(Esat)

 




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