iOps News Letter

iOps is a free newsletter for operations professionals in India. Its mission is to enhance the operational capabilities of the managers through the dissemination of knowledge and sharing of best practices. To subscribe, send a mail to iops-newsletter@IAmOnTrac.com with your name, designation and company. Contributions are welcome.

Click on the title below to read a news letter:

Issue No	Title
1	All about Remote agents
2	The Power of Now - Operations intelligence
3	Retention - A Team Leader's Challenge
4	BPO jobs are Monotonous! Or are they?
5	The Grind of Performance Appraisals
6	Forced Ranking - Maximizing chances of success
7	CSat = f(Esat)