Operational Excellence

At OnTrac, we strive to achieve operational excellence. We recognize that training is a “High Touch” business involving a significant amount of human interaction. We have designed our processes to ensure that every interaction results in a high level of customer (participant) satisfaction.

1. Process control starts at the recruitment stage where OnTrac rigorous screening procedures are used.

2. All new employees undergo an intensive training program after the initial induction into the company.

3. Before conducting any program, the following process control modes are employed:

a. Training readiness procedure before the start of the program

b. Daily performance monitoring of trainer

c. Daily reports sent by trainer to head of operations

d. Subject matter expert support to trainer

e. End of program debrief post the program

f. Strong performance reviews with trainer

g. Continuous skill enhancement for the trainer

h. Back end support for implementation of learning