Operational Skill Development Programs

The following table provides a list of training programs that OnTrac provides to help clients achieve specific business objectives. Programs are listed as perbusiness objectives and as per the level in the organization they are applicable for (Associate/Frontline, Team Leader and Operations Manager)

   

	Business Objective		Associate / Frontline		Team Leaders  (Operations, QA)		Operations  Manager
	Improve Operational Efficiency (a) Improve Productivity (b) Improve Quality (c) Improve Customer Satisfaction		Customer Service		Star Certification Program Coaching		Manager's DNA (MDNA) Coaching
	Improve Staff Availability (a) Reduce Attrition (b) Reduce Absenteeism (c) Improve Schedule Adherence		XCelerate		Star Certification Program Coaching		Manager's DNA (MDNA)
	Improve Customer Experience (a) Customer Service Scores (b) Client Satisfaction (c) Client Complaints		Customer Service		Customer Centricity		Customer Centricity DiSC
	Expand Operational Leadership Pipeline		Launchpad (for prospective Team Leaders)		Launchpad (for New Team Leaders) Leadership (Tenured Team Leaders)		Leadership Coaching DiSC