Operational Skill Development Programs


      The following table provides a list of training programs that OnTrac provides to help clients achieve specific business objectives. Programs are listed as perbusiness objectives and as per the level in the organization they are applicable for (Associate/Frontline, Team Leader and Operations Manager)
   
hline hline hline hline  
vline     Business Objective Vline  Associate / Frontline Vline  Team Leaders
 (Operations, QA)
Vline  Operations
 Manager
Vline
hline hline hline hline
Improve Operational Efficiency

(a) Improve Productivity
(b) Improve Quality
(c) Improve Customer Satisfaction
Customer Service Star Certification Program

Coaching
Manager's DNA (MDNA)

Coaching

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hline hline hline
Improve Staff Availability

(a) Reduce Attrition
(b) Reduce Absenteeism
(c) Improve Schedule Adherence
XCelerate Star Certification Program

Coaching
Manager's DNA (MDNA)

hline

hline hline hline
Improve Customer Experience

(a) Customer Service Scores
(b) Client Satisfaction
(c) Client Complaints
Customer Service Customer Centricity Customer Centricity

DiSC

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hline hline hline
Expand Operational Leadership Pipeline Launchpad (for prospective Team Leaders) Launchpad (for New Team Leaders)

Leadership (Tenured Team Leaders)
Leadership

Coaching

DiSC

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