Products and Services - Training Programs

Leadership and People Management:

Course No.	Course	Target Audience	Duration	Industry	Objective

LP500	Retention Management	Managers	1 Day	All	Learn how to retain employees through better people reading capabilities.

LP501	Leadership for Managers	Team Leaders/ Managers	2 Days	All	Understanding personal leadership styles and using them in various situations

LP502	Coaching	Team Leaders/ Managers	2 Days	All	Step-by-step approach to coaching

LP503	Launchpad - Orientation program for 1st time managers	Team Leaders	2 Days	All	Create awareness of roles and responsibilities among 1st time managers

LP504	Working in Teams	Managers	1 Day	All	Understand and manage dynamics of working in teams.

LP505	Task and Team Balance	Team Leader/ Managers	1 Day	All	Balancing between being people oriented and task oriented, while achieving business goals.

LP506	Delivering Feedback	Team Leaders/ Managers	1 Day	All	How to deliver feedback to team members in various situations.

LP507	People Development	Team Leader/ Managers	1 Day	All	Developing team members in multiple areas including improved performance in current role, preparation for future role etc.

Professional Development:

Course No.	Course	Target Audience	Duration	Industry	Objective

PD101	Decision Making	Team Leaders/ Managers	1 Day	All	Understanding how to make decisions using various tools.

PD102	Planning and Prioritizing	Team Leaders/ Managers	1 Day	All	An approach to better time management.

PD103	Business Presentation Skills	Team Leaders	1 Day	All	Creating high impact business presentations for a variety of purposes.

PD104	Negotiation Skills	Team Leaders/ Managers	1 Day	All	Using negotiation as a tool to achieve business results.

PD105	Conflict Management	Team Leaders/ Managers	1 Day	All	Dealing with conflicts within teams.

PD106	Professional Report Writing	Team Leaders/ Managers	2 Days	All	How to write professional reports that recipient can easily understand.

PD107	Behavioural Interviewing Skills	Team Leaders/ Managers	2 Days	All	Conduct professional interviews with behavioural interviewing techniques.

PD108	Business English	Team Leaders/ Managers	3 Days	All	Fundamentals of English focused on better business communication.

PD109	Change Management	Team Leaders/ Managers	1 Day	All	How to deal with changes and how to drive changes.

PD110	Email Etiquettes	Team Leaders/ Managers	1 Day	All	Writing professional business emails.

PD111	Stress Management	Team Leaders/ Managers	1 Day	All	Managing stress in the work environment.

PD112	Motivational Skills	Team Leaders/ Managers	1 Day	All	How to motivate team members to perform better.

PD113	Excel and Powerpoint Skills	Team Leaders/ Managers	1 Day	All	Fundamentals, tips, tricks and uses of excel and powerpoint.

Operations Management:

Course No.	Course	Target Audience	Duration	Industry	Objective

OM301	OnTrac Star Cerfication Program	Team Leaders	5 Days	BPO	An Operations management program for team leaders in the BPO industry

OM302	XCelerate - Development Program for Associates	Frontline Staff/ Associates	1 Year	BPO	One year career enhancement program for tenured associates

OM303	Manager's DNA Program (MDNA)	Managers	3 Days	BPO	A workshop for Mid Level Operations managers in the BPO industry.

OM304	Performance Management	Team Leaders/ Managers	2 Days	BPO	Using analytical tools to drive performance.

OM305	Maximizing the Quality Role	Team Leaders/Managers	2 Days	BPO	Understand the use of analytical tools and generate value added reports

OM306	Transition Management	Team Leaders/ Managers	3 Days	BPO	Provides methodologies that can be used for transitions

OM307	Client Relationship Management- I	Team Leaders/ Managers	1 Day	All	How to ensure positive client experience in day to day operations

OM308	Cost of Poor Quality	Team Leaders/ Managers	1 Day	All	Understand COPQ and identify activities that lead to poor quality

OM309	Conducting Professional Appraisals	Team Leaders/ Managers	1 Day	All	How to conduct effective performance appraisals

OM310	Conducting Formal Performance Reviews	Team Leaders/ Managers	1 Day	All	How to conduct effective performance reviews

OM311	Star Certificaction Program - IT and Retail	Team Leaders/ Managers	4 Days	IT and Retail	An Operations Management Program for Team Leaders in IT and Retail.

OM312	Client Relationship Management - II	Team Leaders/ Managers	2 Day	All	Helps move from being a vendor to a partner of clients.