Operations Management Consulting, Training and Software for BPO,
KPO, LPO and all ITES companies
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What
we do...
OnTrac is an award winning company that provides consulting services, training and software,
in the area of Operations Management for BPO, KPO, LPO
and all ITES companies.
We work with over 100 companies in 8 countries. Simply put, we help our clients improve operational metrics such as productivity,
quality, csat, retention etc. in our own unique way. Our globally recognized products are Star Certification Program for team leaders, Performance Assurance Framework
and the Starworks software. We have offices in India and Philippines.
We have worked with our clients on multiple domains including on voice based services
such as customer support, tech support etc. and in the non-voice area such as banking and insurance back office processes. We have a 100% client referral rate.
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Cutting Edge Research
OnTrac
announces results of cutting edge research the area of BPO operations management.
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Our
Operations Assurance Framework helps
our
clients meet or exceed performance goals
consistently, through the application of appropriate
operations management principles. Our consultants
are involved till the framework is burned in to the
process and business results are demonstrated. Read
more
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The
Star Certification Program provideds
a structured way to upskill team leaders in
Operations Management. It demonstrates solid ROI
through measurement of operational results. Over
50000 TLs from 100 companies in 7 countries have
been certified. Read
more
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Clients: |
Global Reach... |
Awards... |
and many More>>
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OnTrac has received numerous awards, recognitions and accreditations from various BPOs, KPOs and ITES companies such as GE Money Services, Infosys, Accenture and First Source. More>>
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