Star Certification Program is an industry standard for all professionals who lead teams. Over 100,000 Team Leaders have been trained and certified across 100 companies in countries including India, Egypt, South Africa, The Philippines, Canada, China, Malaysia and Colombia.
Benefits
Participants learn the fundamental underpinnings of operations and people management. Application of this knowledge helps our clients see an improvement in metrics in key operational areas. Metrics chosen for improvement include productivity, quality, customer satisfaction, cycle time, response rates, error/accuracy rates etc.
The OnTrac Star Certification is an industry standard program that enhances the delivery capabilities of TEAM LEADERS in the areas of operations management and people management. Unlike most training programs, this program is designed to help participants translate classroom learning into practice at their workplace. During this process, managers have the opportunity to observe how effectively team leaders are using their knowledge gained in the program. The program has three phases.
The first phase is the instructor led program. The program can
be delivered in two modes i.e. (a) In a classroom and (b)
Online via the internet. Pre-Tests and Post-Tests are
conducted.
Duration is for a total of
24 hours
In the second phase, participants implement their learnings at the workplace. They commit to improving metrics by applying their knowledge. Governance is implemented via an online tool.
8 Weeks of Learning
Implementation
In the third phase, participants present their achievements to a senior leaders' panel. The panel evaluates them based on their improvements. Phase 3 scores are normalized for certification purposes.
30 minutes per
participant
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From training to software, we’ll help you solve challenges, spark change, and set your business up for long-term success.
Mechanics of Business
Performance Measurement
Performance Analysis
Performance Management